News and reports

Update of our work across April, May, and June 2025.

Take a look at our Healthwatch annual report, to give you a closer look at how your involvement has helped us improve services locally.

People on lower incomes face barriers to getting the care they need. We look at why it’s harder for people who earn less money to access NHS services.

Patients will receive better, faster and more appropriate emergency care as the government sets out reforms to shorten waiting times and tackle persistently failing trusts.

NHS leaders will face new performance-based pay system with bonuses for improved patient care and penalties for failing trust executives.

Millions of patients are getting a cost of living boost as the government freezes prescription charges for the first time in 3 years.

Everyone who uses the NHS in England could soon have a single patient record that brings together important information about your health care. So how and where are your records kept now, how can you view them, and what do you do if you find mistakes in them?

Board Meeting Minutes from 2023 / 2024, Jan 2025

A second opinion is when you choose to request the expertise of another healthcare professional after you've been given a diagnosis or treatment plan. What are the new rules about second opinions and and how can you request one?

Many people who provide unpaid care are unaware of their rights. If you're an unpaid carer, find out more about the help and support you are entitled to.

Can't find an NHS dentist? Read our tips on what to do if you’re facing problems finding an NHS dentist taking new patients or with NHS dentistry costs.

Does signing up with your dentist work the same way as registering with your GP? If you think the answer is yes, you're not alone. Find out the truth here.