GP Enter and View Report - Delamere Medical Practice October 2025

The visit took place between 10:00 am and 2:00 pm, with our authorised representatives engaging with patients and staff. We engaged directly with 32 individuals during the visit and a further 263 via survey after the visit (a combination of patients, carers and staff).

The purpose of the visit was to gather first-hand insights into patient experience and accessibility at the practice, focusing on areas such as general impressions of the service, dignity and respect, equality, diversity and inclusion, and how effectively the practice supports its community.

Some key recommendations from this visit are as follows:

• Improve the accessibility of the reception area by adjusting the layout of the seating and ensuring all information posters are up to date.
• Implement a Patient Participation Group (PPG) to allow patients to give regular feedback to the practice and receive updates on what the practice is doing to improve.
• Offer digital inclusion training to support patients and increase their confidence, particularly those who struggle with the new online booking system.
• Begin refresher training for staff to ensure they are all aware of how to support patients with additional needs.
• Adopt a ‘You Said, We Did’ Patient Experience model to ensure patient feedback is utilised.

For more detailed findings, you can access the full version of the report along with a summary on the links provided below.