How to complain about health and care services in Trafford

Do you need to make a complaint about health and care services? Find out who to contact in Trafford.
nurse standing in a hospital corridor

Adult social care

First contact the service if you wish to make a complaint.

If you are unsatisfied with the response or do not wish to deal with the service, you can contact Trafford Council Social Care Services

0161 912 2820

initialassessmentteam@trafford.gov.uk

If you are still unhappy following your complaint, you can contact the Local Government Ombudsman. You should only approach the ombudsman with a complaint if you feel you have not received an adequate response from the service above.

0300 061 0614

The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH

NHS Hospitals

This information applies to all patients in NHS hospitals. It also applies if you’re being treated in a private hospital when the treatment is funded by the NHS.

Contact details

First contact the service if you wish to make a complaint.

If you are unsatisfied with the response or do not wish to deal with the service, you can contact the Patient Advice and Liaison Service (PALS). 

Manchester University NHS Foundation Trust PALs

0161 276 8686

pals@mft.nhs.uk

For Salford Royal Hospital call 0161 206 2003

For Wythenshawe Hospital call 0161 291 5600

Making a complaint to Manchester University NHS Foundation Trust

0161 276 8686

complaints@mft.nhs.uk

Manchester University NHS Foundation Trust, Cobbett House, Oxford Road, Manchester M13 9WL

Patient transport and emergency ambulance services

For patient transport services and emergency ambulance, contact North West Ambulance Service (NWAS):

0345 112 6500

patientsafety@nwas.nhs.uk

Patient Experience Team, North West Ambulance Service NHS Trust, 399 Chorley New Road, Bolton, BL1 5DP

If you are still unhappy following your complaint, you can contact the Parliamentary and Health Service Ombudsman. You should only approach the ombudsman with a complaint if you feel you have not received an adequate response from the service above. For health care:

0345 015 4033, or call back test 07624 813 005

phso.enquiries@ombudsman.org.uk

57 Mosely Street, Manchester, M2 38Q

Mental health services 

First contact the service if you wish to make a complaint.

If you are unsatisfied with the response or do not wish to deal with the service, you can contact Greater Manchester Mental Health Foundation Trust:

Freephone 0800 587 4793 or landline 01613580600

customercare@gmmh.nhs.uk

Trust HQ, Bury New Road, Prestwich, Manchester, M25 3BL

For Children and Adolescent Mental Health Services (CAMHS)

0161 549 6412

trafford.complaints@nhs.net

If you are still unhappy following your complaint, you can contact the Local Government Ombudsman. You should only approach the ombudsman with a complaint if you feel you have not received an adequate response from the service above.

0300 061 0614

The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH

Other health and care services

First contact the service if you wish to make a complaint.

If you are unsatisfied with the response or do not wish to deal with the service, you can contact Trafford Clinical Commissioning Group Patient Experience Manager.

0161 873 9500

trccg.patientexperience.trafford@nhs.uk

traffordccg.nhs.uk

For children and young people’s services and community services:

0161 549 6412

trafford.complaints@nhs.net

Do you need help with your complaint? 

Advocacy Focus can support people living in Trafford with NHS and social care complaints, including: 

  • NHS hospitals
  • General Practitioners
  • Ambulance services and paramedics
  • District nurses
  • Mental health services
  • Dentists (if they treat you as an NHS patient)
  • Pharmacists (if they had an NHS prescription)
  • Opticians (if the NHS pays for your eye tests and/or glasses)
  • NHS funded care (if the NHS paid for your to be treated at a private hospital or pays all or part of your Care Home fees, for example).

Contact details

0300 323 0965

admin@advocacyfocus.org.uk