How to complain about health and care services in Trafford
Adult social care
First contact the service if you wish to make a complaint.
If you are unsatisfied with the response or do not wish to deal with the service, you can contact Trafford Council Social Care Services
0161 912 2820
initialassessmentteam@trafford.gov.uk
If you are still unhappy following your complaint, you can contact the Local Government Ombudsman. You should only approach the ombudsman with a complaint if you feel you have not received an adequate response from the service above.
0300 061 0614
The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH
NHS Hospitals
This information applies to all patients in NHS hospitals. It also applies if you’re being treated in a private hospital when the treatment is funded by the NHS.
Contact details
First contact the service if you wish to make a complaint.
If you are unsatisfied with the response or do not wish to deal with the service, you can contact the Patient Advice and Liaison Service (PALS).
Manchester University NHS Foundation Trust PALs
0161 276 8686
For Salford Royal Hospital call 0161 206 2003
For Wythenshawe Hospital call 0161 291 5600
Making a complaint to Manchester University NHS Foundation Trust
0161 276 8686
Manchester University NHS Foundation Trust, Cobbett House, Oxford Road, Manchester M13 9WL
Patient transport and emergency ambulance services
For patient transport services and emergency ambulance, contact North West Ambulance Service (NWAS):
0345 112 6500
Patient Experience Team, North West Ambulance Service NHS Trust, 399 Chorley New Road, Bolton, BL1 5DP
If you are still unhappy following your complaint, you can contact the Parliamentary and Health Service Ombudsman. You should only approach the ombudsman with a complaint if you feel you have not received an adequate response from the service above. For health care:
0345 015 4033, or call back test 07624 813 005
phso.enquiries@ombudsman.org.uk
57 Mosely Street, Manchester, M2 38Q
Mental health services
First contact the service if you wish to make a complaint.
If you are unsatisfied with the response or do not wish to deal with the service, you can contact Greater Manchester Mental Health Foundation Trust:
Freephone 0800 587 4793 or landline 01613580600
Trust HQ, Bury New Road, Prestwich, Manchester, M25 3BL
For Children and Adolescent Mental Health Services (CAMHS)
0161 549 6412
If you are still unhappy following your complaint, you can contact the Local Government Ombudsman. You should only approach the ombudsman with a complaint if you feel you have not received an adequate response from the service above.
0300 061 0614
The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH
Other health and care services
First contact the service if you wish to make a complaint.
If you are unsatisfied with the response or do not wish to deal with the service, you can contact Greater Manchester Integrated Care Board.
0161 873 9577
gmicb-tr.patientexperience.trafford@nhs.net
For children and young people’s services and community services:
0161 549 6412
Do you need help with your complaint?
Advocacy Focus can support people living in Trafford with NHS and social care complaints, including:
- NHS hospitals
- General Practitioners
- Ambulance services and paramedics
- District nurses
- Mental health services
- Dentists (if they treat you as an NHS patient)
- Pharmacists (if they had an NHS prescription)
- Opticians (if the NHS pays for your eye tests and/or glasses)
- NHS funded care (if the NHS paid for your to be treated at a private hospital or pays all or part of your Care Home fees, for example).
Contact details
0300 323 0965
