The Enter & View team felt that Fiona Gardens is offering a quality ‘Extra Care’ facility to a vulnerable client group who want to continue living independently in a safe environment.
Health & Wellbeing
There is a vibrant health and social activities calendar which can be accessed by residents’ and visitors to the facility, ranging from hot meals available all day in the café, relaxing with friends in the lounges, to Tai Chi and Film nights on other occasions. Hobbies are encouraged and outdoor activities like gardening are available.
Fiona Gardens benefits from the experience gained by THT in developing Extra Care facilities and the inbuilt safety features such as security key fobs allowing authorised access to restricted areas, underfloor heating, purpose designed apartments with emergency pull cords in each room, 24 hr. care management, which all provide residents with confidence to lead independent lives.
Care & Support
From the collaboration with I.A.S. Homecare who provide appropriate care packages to individual residents, to the aesthetics of the furnished communal areas allowing relaxed and peaceful activity, it is evident caring is an ‘ethos’. From the smiles and greetings given to the Healthwatch team, residents’ appeared happy and relaxed.
Responsive and Effective
Daily routines by management include contact with all apartments to ascertain the wellbeing of residents and provide advice or guidance if required. The interaction between staff and residents’ was also evident in the friendly greetings and first name address. Although the Residents’ Association is still to be established management has been responsive to requests for new activities to be set up, for example a residents’ exchange library and raised beds in the garden to allow vegetables to be grown
- The placement of a suggestion box on the front desk or lounge inviting feedback or suggestions from residents and visitors
- That Management continue to encourage the establishment of a Residents Association Group