Enter and view at Ann Challis residential care home
We visited Ann Challis residential home to talk to staff and residents about the service. This report contains our findings and the recommendations we put to the service to help them improve.
Ann Challis provides care for up to 23 females residents, of which 95% of residents are living with varying stages of dementia. At the time of our visit there were 21 residents in the home.
The home offers long term residential care and short term respite care.
Findings
- We observed that the home has recently renewed carpets and soft furnishings in communal lounges and the dining area.
- At the time of the visit the Manager had been in post for several months having previously been employed at the home for over 10 years as a member of the care staff.
- The Manager kindly agreed to mail out 21 questionnaires to relatives of residents living at the home, six completed questionnaires were returned to us. All questionnaires informed us that they felt their relatives living at Ann Challis Residential Home were treated with kindness and compassion.
- On entering the home, there are a variety of notice boards displayed on the walls with information for residents and visitors.
- On the day of the visit we observed the Manager and staff interacting with residents in a caring, friendly and kindly manner.
- Members of staff we spoke to told us that they were very happy working at the home and that the Manager was extremely approachable and that they felt supported by the management.
- A CQC inspection of Ann Challis took place in August 2017. Following the inspection, the home was given a ‘Requires Improvement’ rating, with four and of the five CQC standards requiring improvement and one standard ‘Caring’ receiving a rating of good. Visit the CQC website to read their full report.
Recommendations
- Review activities rota to include activities for residents that do not have dementia.
- Consider providing twiddle mats1 or other dementia friendly aids for residents with dementia.
- Provide identity badges for all staff members to enable visitors to identify staff and their responsibilities within the home.
- To have contingency plan in place for when the Manager is not available to be on-call 24 hours a day.
Downloads
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File download
Ann Challis enter and view report
