Healthwatch Trafford Annual Report 2024-25

Take a look at our Healthwatch annual report, to give you a closer look at how your involvement has helped us improve services locally.

Our year in numbers

5925 people shared their experiences of health and social care services with us, helping to raise awareness of issues and improve care.
18,069 people came to us over the phone and online for clear advice and information about topics such as NHS dentistry and advice on making a formal complaint.
We published 5 reports about the improvements people would like to see to health and social care services.
Our most popular report was all about our work to support under 18s for vaping cessation
We’re lucky to have 23 outstanding volunteers, who gave up 200 hours to make care better for our community.
We’re funded by our local authority. In 2024-25 we received £135,630.
We currently employ 3.6 full-time equivalent staff.

Highlights

We engaged with Children & Young People (CYP), parents and carers and professionals as part of our project on the vaping habits of CYP, giving them the opportunity to share their views on this growing issue.
Our Healthwatch 100: Alcohol Use in Trafford Report contributed to and was referenced multiple times within Trafford Alcohol & Substance Misuse Joint Strategic Needs Assessment 2024/25
The Pathways to CAMHS Report was presented to stakeholders ensuring the voices of CYP, Parent & Carers, commissioners and providers were heard. Measures were initiated to address some of the Issues raised.
Our report on ‘Occupational Health Aids & Adaptations’ influenced decisions made around the delivery of the One Stop Resource Centre. Recommendations contributed to ensuring the future model for the service will be fit for purpose.
Recommendations from our report on Access to Sexual Health Services now form part of the 2025/26 plan of the Trafford Sexual Health Network. This includes our suggestions to simplify the booking process and address waiting time.

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