News and reports

Children, parents and carers are being asked to help shape the future of the North West Ambulance Service (NWAS) so that young patients get the best possible care.

We visited Lady of the Vale nursing home and spoke to staff and residents about the service they offered. This report contains our findings together with the recommendations we put to the home following our visit.

We visited York lodge to talk to residents and staff to find out about the service that was offered in the home. This report contains our findings and recommendations we sent to the home after the visit to help them improve.

We visited Oldfield Bank residential care home to talk to staff and residents and find out more about the service and care that was offered. This report contains our findings and recommendations we put to the service after our visit to help them improve their offer.

We visited Manorhey care home and spoke to staff and residents about the care and service they offered. This report contains our findings and the recommendations we sent to the home after our visit.

Take a look at how we've been making a difference this year.

Infographic showing the headline results of our Healthwatch 100 survey on the NHS Choices website. Published March 2018.

Infographic showing the headline results of our Healthwatch 100 survey on allergies. Published March 2018.

We visited De Brook Lodge and spoke to staff and residents about the care and service they offer. This report contains our findings and the recommendations for improvement we sent to the home following our visit.

Find out how we listened and acted on your feedback between October - December 2017.

We visited Serendipity care home and spoke to staff and residents about the care and service they offered. This report contains our findings and the recommendations we sent to the home following our visit.

A review of bed based care at Ascot House.