Enter and view at Sunrise of Hale Barns
Sunrise is a large, modern, exclusive residence situated in South Trafford, bordering on Cheshire, close to the centre of Hale Barns village.
The service at Sunrise is known as a ‘community’, and the community is divided into two separate areas signified as ‘neighbourhoods’.
- The ‘assisted living’ neighbourhood provides residential accommodation for up to 61 older people.
- The ‘reminiscence’ neighbourhood provides residential care and support for up to 35 older people living with dementia.
Average costs are in excess of £5,000 per month.
A CQC inspection of Sunrise of Hale Barns took place in September 2018. Following the inspection, the home was given a ‘Good’ rating. To access the CQC inspection report please go to: https://www.cqc.org.uk/location/1-387397454
Key findings
- We left 96 relative questionnaires with staff at Sunrise to mail out to the residents’ relatives; 12 completed questionnaires were returned to us. These informed us that relatives felt their loved ones at Sunrise are treated with kindness and compassion.
- The initial impressions on entering the home was one of welcome. Staff were polite and convivial. The home was comfortable and warm, impeccably clean and odour free, and had the appearance and ambience of a hotel. Various information was on display in the public areas of the home for residents and visitors.
- During the visit we noted that staff interaction with residents and visitors was very positive and respectful.
- Most of the staff members we spoke to informed us they had worked at Sunrise for a number of years, and all staff members stated they were happy at the home and felt fully supported by the Management.
Recommendations
The Registered Manager to continue to monitor staffs’ response times to residents’ call bell alerts, to improve people’s experiences.
Please see refer to page 2 of the 2018 CQC report and the residents’ comments on page 8 of this report.
To look at more effective means of communication with relatives, such as email. Please see relative comment on page 13.
To consider creating an audit, to monitor actions taken as a result of ideas or concerns raised.
We also suggested for the Manager to consider contacting Trafford falls clinic for support in gaining a greater understanding of the clinics current referral process.
Downloads
If you require this report in an alternative format please get in touch with us.
